Introduction
Kiwi Technologies is committed to providing quality technology products and reliable customer support. This Warranty Policy outlines the warranty terms, conditions, and procedures applicable to products purchased from our website.
Warranty coverage may vary depending on the product category, brand policy, supplier terms, and manufacturer conditions.
Warranty Coverage
Warranty coverage applies only to eligible products that include official warranty support from the manufacturer, supplier, or distributor.
Warranty service may include:
- Repair
- Replacement
- Technical support
depending on the product condition and warranty terms.
Products Covered Under Warranty
Products that may include warranty support:
- Routers and networking devices
- Gaming accessories
- Audio devices
- Smart gadgets
- Selected electronics and accessories
Warranty duration varies by product and brand.
Warranty details, if applicable, will be mentioned on the individual product page or invoice.
Products Not Covered Under Warranty
The following items may not include warranty coverage unless specifically stated:
- Accessories
- Consumable items
- Physical damage cases
- Software-related issues
- User-caused damage
- Water or liquid damage
- Burnt or electrically damaged products
- Products with broken seals or unauthorized repairs
Starlink subscriptions and service-related issues are not covered under Kiwi Technologies warranty policies.
Starlink Products
For Starlink-related products:
- Warranty availability depends on supplier and manufacturer policy
- Kiwi Technologies may assist with support and guidance where possible
- Network performance, activation, or subscription-related issues are controlled by the official service provider
Physical defects must be reported immediately after delivery.
Warranty Claim Process
To request warranty service, customers must:
- Provide the original invoice or proof of purchase
- Describe the issue clearly
- Submit product images or videos if requested
Customers may contact our support team through hotline, email, or social media channels for warranty assistance.
Inspection & Verification
All warranty claims are subject to inspection and verification.
Kiwi Technologies reserves the right to:
- Approve or reject warranty claims
- Forward products to authorized service centers or suppliers
- Determine whether damage falls within warranty conditions
Repair & Replacement Time
Warranty service timelines may vary depending on:
- Product category
- Supplier or manufacturer processing time
- Availability of replacement parts
Estimated service times are not guaranteed.
Shipping for Warranty Claims
Customers may need to bear shipping or courier costs for warranty claims unless otherwise specified.
Kiwi Technologies is not responsible for damages caused during third-party shipping or transportation.
Warranty Void Conditions
Warranty will be considered void if:
- The product is physically damaged
- The product has been modified or repaired by unauthorized persons
- Serial numbers or warranty stickers are removed or damaged
- Damage occurs due to misuse, accidents, voltage fluctuation, or negligence
Limitation of Warranty
Warranty coverage is limited to repair or replacement service only where applicable.
Kiwi Technologies shall not be liable for:
- Data loss
- Indirect damages
- Business interruption
- Personal loss resulting from product failure
Contact Information
For warranty support or claims, please contact us:
Hotline: +88-01875-603018
Email: contact@kiwitechbd.com
