Introduction
Kiwi Technologies is committed to providing reliable and timely delivery services across Bangladesh. This Shipping & Delivery Policy explains our delivery process, estimated timelines, shipping charges, and important delivery conditions related to orders placed through our website.
By placing an order with Kiwi Technologies, you agree to the terms outlined in this policy.
Delivery Coverage
We currently deliver products across Bangladesh through trusted courier and logistics partners.
Delivery services are available for:
- Chattogram city
- Major cities across Bangladesh
- Selected remote locations depending on courier availability
Some products may have limited delivery coverage due to product size, supplier restrictions, or service limitations.
Order Processing Time
Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed during weekends, public holidays, or promotional campaigns may require additional processing time.
For Starlink products, subscriptions, or special-order items, processing time may vary depending on stock availability and supplier sourcing.
Estimated Delivery Time
Inside Chattogram
Estimated delivery time is usually 1–2 business days.
Outside Chattogram
Estimated delivery time is generally 2–5 business days depending on the delivery location and courier service.
Remote Areas
Delivery to remote or hard-to-reach areas may require additional time based on courier coverage and logistics conditions.
Delivery timelines are estimated and may occasionally be affected by weather conditions, transportation issues, political situations, or courier delays.
Shipping Charges
Shipping charges vary depending on:
- Product type and size
- Delivery location
- Courier fees
- Special handling requirements
Applicable shipping charges will be displayed during checkout or confirmed by our support team before shipment.
Order Tracking
Customers can track their orders through:
- Courier tracking information (if available)
- Direct support from Kiwi Technologies
- Facebook page or hotline assistance
Customers are encouraged to contact us if they require updates regarding shipment status.
Delivery Conditions
Customers must provide accurate:
- Name
- Phone number
- Delivery address
Kiwi Technologies is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Someone should be available at the delivery location to receive the package.
Product Inspection Upon Delivery
Customers are requested to inspect products at the time of delivery.
If you receive:
- A damaged item
- An incorrect product
- Missing accessories or parts
Please contact Kiwi Technologies within 24 hours of receiving the package.
Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Unreachable phone number
- Customer unavailability
Additional delivery charges may apply for re-delivery attempts.
Starlink Product Delivery
Delivery timelines for Starlink products and accessories may vary depending on:
- Product availability
- Supplier sourcing
- Import and logistics conditions
Installation or activation support may require separate scheduling depending on service availability.
International Shipping
Currently, Kiwi Technologies only delivers products within Bangladesh unless otherwise specified.
Contact Information
For delivery or shipping-related support, please contact us:
Hotline: +88-01875-603018
Email: contact@kiwitechbd.com
